Refund Policy

This Refund Policy outlines the terms and conditions under which refunds are processed for payments made through our website for OPD registration and other hospital-related services. We strive to ensure transparency and fairness in all financial transactions.

1. Eligibility for Refunds

We aim to provide a smooth and satisfactory experience to all patients and visitors. If you are not satisfied with a service or payment made through our system, you may be eligible for a refund subject to the terms outlined below.

To be eligible for a refund, the request must be made within the prescribed time limits and the service should not have already been availed. Requests that do not meet these criteria may not be accepted.

2. Refund Process

To initiate a refund request, please contact the hospital administration or support team within 7 days of making the payment. You may be required to provide payment details or other relevant information.

Once the request is received and verified, you will be notified regarding approval or rejection. If approved, the refund will be processed and credited back to the original mode of payment within 7 working days.

3. Non-Refundable Payments

Certain payments are not eligible for refunds, including:

4. Processing Time

All approved refunds are processed through the original payment method. Processing time may vary depending on the bank or payment gateway used. The hospital is not responsible for delays caused by banking institutions.

5. Rescheduling Instead of Refund

In certain cases, patients may be offered the option to reschedule their appointment instead of requesting a refund. Such rescheduling will be subject to availability and hospital guidelines.

6. Technical or System Errors

In case of any technical issues such as duplicate payments, failed transactions with amount deducted, or system errors, the excess amount will be refunded after verification by the hospital administration.

7. OPD Registration Fee Refund Policy

For OPD registration fees, the following specific conditions apply:

8. Late or Missing Refunds

If you have not received your refund, please first check your bank account. Then contact your bank or payment service provider, as processing times may vary.

If the issue persists after completing these steps, please contact the hospital administration for further assistance.

9. Refund Policy Updates

The hospital reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon being published on the official website.